Recently, I undertook the task of transcribing an hour-long interview. I took the time to record every thought-filler, every incomplete sentence and any verbal stumble. I did so in the pursuit of accuracy.
When it came to writing a report I was
confident that I had caught the true meaning of the interviewee’s
comments. I sent a copy of the report to
the interviewee and was surprised to find that I had misunderstood a number of
details.
How could this have happened?
I examined the transcript and found that I
had made assumptions, filled in blanks, and connected points when I shouldn’t
have.
If the spoken word can be misconstrued
thus, then I shudder to think of how much we misunderstand during conversation.
Henceforth I shall take pains to become more attentive to what I hear and to listen with open mind as well as open ear.
image sourced at http://elixirconsulting.com.au/sorry-i-misconstrued-your-miscommunication/
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